cognesys GmbH from Aachen has won the AC² Innovation Award Region Aachen 2019!
The company received the innovation award for its technology, which automatically captures, understands and processes speech and written information.
The special feature of the cognesys semantic technology is that it does not search for keywords, but also considers the context and meaning of what is said or written. Thus, unstructured free texts such as e-mails, chats, blogs, social media and surveys are analyzed with the aim of automatically dealing with customer concerns in the first contact.
Large service providers from various industries (telecommunications, transport, energy, insurance, health insurance, publishing, travel, logistics) already use the cognesys software.
The process is patented in the EU and the USA. For its innovative strength cognesys GmbH was already awarded as TOP 100 INNOVATOR 2018 of the German medium-sized businesses.